Advice and answers from the Statsbot Team

Launch your Dashboard with /statsbot or dashboard command. Then navigate from one report to another easily via Slack buttons. Dashboard is also available in all channels in Slack, as well as direct messages with Statsbot. 

If the Dashboard of your team looks empty, simply request a specific report and press the Save button. You can also use buttons to change the range, such as time period, inside Dashboard.

Unsure which metrics to track?

Dashboard won’t be of much use you if you choose wrong KPIs to display. Start with the most important metric of your company. For most for-profit business, revenue is a key metric.

Then figure out what factors influence this key metric. A driver for revenue in commerce could be sales, for SaaS it’s subscribers, and for marketplace — transactions.

Each of these underlying metrics has its own drivers:

• Sales: average sale $ and customers
• Subscribers: average sale $ and customers
• Transactions: suppliers and customers

These are the types of drivers that should be tracked in Dashboard so you could better understand, monitor and improve them.

Other key metrics include Customer Acquisition Cost (CAC) and Lifetime Value (LTV). CAC means how much you spend on average to acquire a customer. LTV reflects how much revenue an average customer brings you over time. When your LTV is greater than CAC, you’re in business.


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